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Return and Refund Policy

Return and Refunds Policy

Quickly and easily return your item(s) through our Returns Portal!

You have 30 days from the date of delivery to return your item.

We understand that sometimes the product delivered to you doesn’t perform or is damaged during the shipping. We have a comprehensive returns policy set out below, but we strongly recommend that each individual researches the product before purchasing to make sure it is what they are after. Here’s a complete explanation of our refunds and returns policy.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Additional information on our Online Return Policy?
  • Items must have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.
  • Return drop-offs are not accepted at our DC or corporate office.

If you wish to cancel your order then please contact us as soon as possible. We ship our stock as soon as possible, so if the items have been shipped then cancellation may not be possible. If the items have shipped then the cost of return shipping will be taken from your refund amount.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history involving worn, altered,  damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Dekala items sent to our Distribution Center will be discarded upon receipt.

If you have any questions about our refunds policy, just contact us support@dekalastore.com and we’ll reply with answers as quickly as we can.