15% Off Code: DEKALA15
Free Shipping*
BUY ANY TWO GET 20% OFF
30-day money back guarantee*
2-year warranty*
lifetime customer service

FAQs

Frequently Asked Questions about Dekala 

Some questions about Dekala Store

Q: Can multiple discount codes be applied to the same product at the same time?

 No, only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the maximum discount entered/available.

The following discounts apply to all products.

1. 20% off for registered members, an exclusive discount code will be sent to your email address.

2. Purchase two products will automatically receive 18% discount, no discount code required.

3. 10% off your first purchase of Dekala products, discount code: DEKALA10


 Q: How do I check my order?
A: Your order number will be sent to your email address, please enter your order number on the track my order page to check it.

 

 Q: When can I receive the goods? 
A: We offer two types of shipping: standard shipping and express shipping.
Usually, standard shipping takes 10-15 business days and express shipping takes 5-7 business days.
For more shipping information, please click here to check.

 

 Q: Where are you located?
A: We are an international brand, and we have offices in the US and Hong Kong. Most of the products you purchase are shipped from our U.S. warehouse. Our after-sales and R&D teams are also based in the United States.

 

Q: What after-sales guarantee do you offer? How do I get a refund if there is a problem with the product?

A: We offer a 30-day no-questions-asked money-back guarantee on all orders. We make sure all of our customers are 100% delighted with their purchases. 

For more questions on return and refund policy, please click here.

 

Q: Is there a warranty?

A: Our warranty is 2 years, which is more advantageous than other brands.

 

Some questions about Dekala Arches™ Smart Bedside Lamp

Q: Is THE ARCHES easy to carry? Can I take it with me when I go out?
A: Absolutely!  It’s compact and lightweight at only 700g and can be powered by USB Type-C input. Take it go on a picnic, go on a trip, go do yoga!

Q: Is their app free? How do I download it?
A: The Dekala app is completely free to use for all users and you can absolutely use your Arches or Primastic with the free version of the app! There are two ways to download, you can find the QR code on the manual or search "smart Life" in Google play/APP store to download.

 

 Q: In addition to voice control the color, can voice set the alarm clock?
 A: Yes, you can select colors, adjust brightness, choose ambiance modes and set alarms by using Alexa or Google Home, etc.

 

 Q: Does the lamp have a usb power cord or is it a specfic country plug?
 A: The Dekala lamp comes with USB cable, you can charge it by power bank or computer.

 

Q : Can the lights be sync with the music? 
A: Definitely!It's the perfect companion to your favorite songs and playlists, with lighting effects that sync perfectly with your tunes.

 

 Q: Can you turn off the sound and ONLY wake up with the light?
 A: Yes, you can set it to light only, no sound. You can also adjust the brightness of the ending light as well.

 

Some questions about Dekala Prismatic™ Smart Lamp (Light Wake-up)

 Q: How to adjust the brightness?

 A: The information is visual and can be mastered at a glance.

There are three types of controls. 1. Voice 2. APP control 3. Manual control with knob on the back of the light.

 

 Q: What is wake up on light?
 A: Light is the best alarm clock! Light wake up is a feature that both Dekala Primastic and Arches lights have. You can set a silent alarm clock and when the time comes, it will mimic bright sunlight to wake you up. Feel the comfort of being awakened by the morning light. 

 

 Q: What is sleep mode? How to adjust?
 A: Arches and Prismatic both support sleep mode. They can be controlled by touching sensor, app and voice. 

 

 Q: Is the color of Prismatic lamp the same as Arches?
 A: Both lights have nine themed lighting effects, and you can also freely choose from a palette of 16 million colors. But the 9 theme colors are different, Arches' theme colors are more scene oriented, while Prismatic's colors come from the natural landscape, and of course you can name these theme colors yourself.

 

Q: Does Prismatic have audio?
 A: Yes, the Prismatic has a built-in hi-fi speaker, but it doesn't have an alarm to wake you up.

 

*If you have any other questions, please feel free to let us know. Click here to reach us.